BIOFREEZE Topical By AVKARE LLC

Return Policy

Unfortunately, once we ship your order, we are unable to accept any returns or exchanges. By law, we cannot accept returns of prescription medications for reuse or resale.

However, if we have made an error in your order, please contact us by email at info@medipond.com or by phone at 1-877-932-44073 (Monday to Friday, 9 am-6 pm EST) or message us as soon as you can, and we’ll work to resolve the issue immediately!

Shipping Policy

Currently, we are licensed to service and ship to the following states for human Prescription medications:

• Arizona
• Colorado
• Connecticut
• Florida
• Georgia
• Illinois
• Indiana
• Massachusetts
• New Jersey
• New York
• Pennsylvania
• Wisconsin
• Wyoming

Customer orders over $60 ship free! All other orders ship for a flat rate of $4.95.

MediPond.com can provide you with guaranteed expedited service for additional fees. These fees are as follows:

USPS Priority Mail $10.00*

USPS Priority Express $25.00*

USPS Priority Express Refrigerated $35.00*