Frequently Asked Questions
Q1: Are you a real pharmacy?
Yes, we are a real pharmacy based in Coral Gables, Florida, and has been serving the local community for over 60 years.
Q2: Are the medications you sell FDA approved?
Yes, we only source our drugs from FDA approved wholesalers and distributors located in USA
Q3: How do I transfer my prescritpion electronically?
Our Pharmacy info is as below:
University Pharmacy 217 Valencia Ave, Coral Gables, FL 33134
Q4: How much do you charge for shipping?
Currenly we only ship using USPS.
USPS First Class with Tracking is FREE for orders over $60! For USPS Priority Shipping, it is an additional $10.
Q5: How can I track my order?
Once your order is shipped, we will send your tracking number to the email address you provided. If you can't find your tracking number, you can find it in your order history in your account dashboard.
Q6: What is the payment method?
We accept all major credit card, Master, Visa, Amex, Discover
Q7: When will you charge me for my order?
When you place an order, a pre-authorization for the total amount is placed on your card, from University Pharmacy. We will charge you when we are ready to fill it.
Q8: Do you sell any controlled substances?
Unfortunately, we do NOT sell any controlled substances ONLINE.
But you can order controlled substances by directly calling our retail pharmacy at 305-448-6116 and have it picked up or delivered locally in Miami area.
Q9: Do you take Insurance or Medicare, Medicaid?
We are here to help un-insured or under-insured customers on this site, so everything sold on medipond.com is cash only
Q10: Why the medications that I received are in different color/shape than shown on your web site?
The pictures shown on our web site are for illustration purpose only. For Generic drugs, very often there are more than one manufacturers of the same drug, sometimes in different color and/or shape. But rest assured, all medications we dispense are FDA approved, and they have same active ingredients to treat the same symptom/disease even if color/shape may be different. If you have a manufacturer preference, let us know and we will try our best to meet your needs depending on the stock availability.